Payment and refund policy
How payments and compensation work
Last updated: 9 June 2026
This is a translation provided for convenience. The service operates under Russian law, and the Russian version of this document is the legally binding one.
1. General provisions on payment
Payment for services on the Tarotari platform (the “Service”) is made by bank card (Visa, MasterCard, MIR) through the secure payment gateway of an acquiring bank or a payment aggregator.
The Service does not collect, store or process your card details. The entire payment procedure takes place on the side of a certified, PCI DSS compliant provider.
Prices for readings, subscriptions and packs are shown on the relevant pages of the Service in Russian roubles and include all applicable taxes.
2. How access is provided
The Service provides digital services (SaaS). A service is deemed fully rendered, and of proper quality, at the moment the User is given the generated AI response, access to extended platform features, or a credit of the internal currency (readings) to their balance.
Because of how language models work, generating a response can take anywhere from a few seconds to a minute. The User undertakes to wait for generation to finish.
3. Refund conditions
Under Russian consumer protection law, the right to withdraw from a service and receive a refund does not extend to the provision of digital content where its provision has begun with the consumer's consent.
No refund is made for readings already generated, interpretations already read, or subscriptions already activated.
The User may not claim a refund on the basis that the AI's output did not meet their subjective expectations, as the Service is provided for entertainment and does not guarantee the accuracy of any prediction.
4. Technical failures and compensation
If a technical failure occurs while a paid service is being provided — for example, payment went through but the result of a reading did not appear because the server was unavailable — the Provider will credit an equivalent number of readings to the User's balance or, at the User's request, issue a refund.
To obtain compensation or a refund, the User must contact support within 14 calendar days of the payment being taken.
The request should state: the e-mail linked to the account, the date and time of the payment, the amount, and a brief description of the technical problem.
5. Refund procedure (where approved)
Where the Provider approves a refund, the money is returned to the same bank card the payment was made from.
Transfer takes between 1 and 10 business days, depending on the bank that issued the User's card.